VoIP, at its heart, is a digital telephone service that transports and delivers communications over the internet. You can make and receive calls from your internet connection using handsets, much like in most typical office environments, or softphones (which are software-based applications). You may conduct calls in the same way you would with a traditional handset by using the microphone and speakers on your desktop, laptop, or smartphone.
UCaaS generally includes voice as one of its communication options, but as the name implies, it provides a more robust communications capability by offering other channels as well, notably video. With UCaaS, your service provider will let you also schedule one-on-one video calls as well as one-to-many video conferences. This may not seem like a must-have for smaller companies but, as your team scales and as you hire in different geographies, you’re going to want to be able to conduct “face-to-face” video calls. With video conferencing and VoIP, you’ll be able to do things such as conduct meetings with hundreds of attendants, share your screen with everyone attending, and even share and receive files to everyone on the call or to individual attendants.
Some UCaaS providers also provide group project management and extensive collaboration. Document sharing and simultaneous editing, to-do lists, shared calendars, and even cooperative file storage are all examples.
For sure, VoIP is a must-have for every modern organization, but is it enough? For leaner operations, companies can use VoIP to save on communications costs. UCaaS enables the deeper levels of communication and collaboration necessary to drive success. The future of work is remote, and teams must have the right tools to facilitate teamwork.
Reference: https://www.ringcentral.com/us/en/blog/voip-vs-ucaas-whats-the-difference/
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